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IT Field Technician

Department: Information Technology
Location: South Bend, IN

Summary:  The IT Field Technician researches, recommends, and executes various tasks associated with the End User IT Support systems. This position will setup new devices, decommission old devices, troubleshoot issues with existing equipment, and completes various administrative responsibilities as assigned. Duties may be performed individually or as a team.

Principal Duties and Responsibilities:

  •  Directly support users throughout the Indiana divisions
  •  Install company information on new devices while removing company information from   old devices
  •  Physical setup of user workstations; computers, monitors, printers and any other   equipment required
  •  Enter all work preformed in our ticketing system
  •  Perform audits of accounts, devices, and data sources; correct errors as needed
  •  Perform routine site visits to each of our Indiana sites to ensure all equipment is   functioning correctly
  •  Supplemental Network/AV cabling as needed (working with Infrastructure team)


  •  Experience with Windows computers, and a wide variety of networking equipment.
  •  Understanding of basic networking terminology and the ability to communicate with level   3 support while troubleshooting equipment
  •  Excellent verbal and written communication skills
  •  Organizational skills, time management skills, and the ability to manage multiple   priorities  are required 
  •  A college degree and/or 3 years or more experience in the field
  •  Experience with industrial and office environments is a bonus
  •  Mechanical aptitude with ability to use hand and power tools
  •  Must be able to maintain a positive attitude and provide exemplary customer service.
  •  Excellent problem solving and troubleshooting skills.
  •  A valid driver's license and safe driving record.

Working Conditions:  This job operates in both a professional office and dusty or dirty environments. Local travel is required; vehicle and tools are provided.

Physical Requirements:  While performing the duties of this job you must be able to lift at least the weight of a large printer.

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