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Operations Specialist: Dispatch

Department: Dispatch
Location: Doral, FL

Ozinga is recruiting for an Operations Specialist: Dispatch role.  This position involves computerized dispatching of company trucks and tendering of loads to outside trucking companies. Dispatch will process all orders, select vendors/haulers while maintaining all information in the proper system for the billing and payment process. This position will work directly with drivers, maintenance shops, customers and vendors/suppliers to ensure highest levels of satisfaction.

A typical day may include:

  •  Handle customer, driver and hauler calls.
  •  Ship orders in a timely and efficient manner.
  •  Process orders in the dispatch system.
  •  Schedule trucks to maximize efficiency and profitability.
  •  Manage driver relationships, paperwork collection and order processing.
  •  Work with customers to adjust truck demand to meet proper delivery rate.
  •  Make call-outs for the next day.
  •  Make calls for orders as time permits or as availability deems possible.

You might be a good fit if:

You have extensive knowledge of the Miami and Fort Lauderdale areas.  You have good computer skills and general knowledge of sales and dispatch software.  You can communicate effectively with a wide variety of customers and be an effective problem solver.  You make good judgment calls when under pressure.  You can read and understand maps.  You can read, write and speak English and Spanish.

A few other fun facts making this role special:

  • You get to use you skills, knowledge, and experience to positively impact our customers and communities we serve
  • This role developed from the company’s growth creating a demand for your skills.
  • We love to use updated technology to work smarter, not harder
  • Ozinga offers health insurance, retirement savings offerings, community service project opportunities and a family environment

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