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Operations Specialist: Dispatch

Department: Dispatch
Location: Milwaukee Area, WI

Operations & Dispatch Summary:

This position involves computerized dispatching of company trucks and tendering of loads to outside trucking companies. Dispatch will process all orders, select vendors/haulers while maintaining all information in the proper system for the billing and payment process. This position will work directly with drivers, maintenance shops, customers and vendors/suppliers to ensure highest levels of satisfaction.

Essential Duties and Responsibilities include the following (other duties may be assigned): 

  •  Handle customer, driver and hauler calls.
  •  Ship orders in a timely and efficient manner.
  •  Process orders in the dispatch system.
  •  Schedule trucks to maximize efficiency and profitability.
  •  Manage driver relationships, paperwork collection and order processing.
  •  Work with customers to adjust truck demand to meet proper delivery rate.
  •  Make call-outs for the next day.
  •  Make calls for orders as time permits or as availability deems possible.

Job Requirements 

  •  Extensive knowledge of the surrounding area.
  •  Good computer skills and general knowledge of sales and dispatch software.
  •  Communicate effectively with a wide variety of customers and be an effective problem solver.
  •  Make good judgment calls when under pressure.
  •  Read and understand maps.
  •  Read, write and speak English. Spanish a plus.

Physical Demands 

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  •  Customer contact may result in stressful situations.
  •  Extensive text and phone communication.
  •  Long hours may be required as business deems necessary.
  •  Possible early morning start times according to the season or weather demands.

Work Environment 

This position involves working in an office atmosphere throughout the year

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