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Materials Dispatcher

Department: Ozinga Materials
Location: Milwaukee Area, WI

A Dispatcher for Ozinga Materials is part of the front line facing our customers.  This position processes all orders, determines vendor/hauler selection, maintains relationships with suppliers, and maintains the necessary information for billing and payment processing.  Additionally, the Dispatcher will work directly with haulers, customers, and vendor/suppliers to ensure the highest levels of service, satisfaction, and profitability. 

Essential Duties and Responsibilities include the following (other duties may be assigned):

  • Process customer, driver and hauler inquiries and orders using dispatch system.
  • Solicit and schedule orders in a timely and efficient manner.
  • Schedule trucks to maximize efficiency and profitability.
  • Manage hauler relationships, paperwork collection and order processing.
  • Work with customers to adjust truck demand to meet proper delivery rate.
  • Determine call-outs for the next day.

Job Requirements:

  1. Extensive knowledge of the Southeast Wisconsin Area.
  3. Good computer skills and general knowledge of sales and dispatch software.
  5. Communicate effectively with a wide variety of customers and be an effective problem solver.
  7. Remain calm is high pressure situations.
  9. Ability to make quick decisions that meet established goals when under pressure.
  11. Read and understand maps.
  13. Read, write and speak English. Spanish and Polish a plus.

Physical Demands:

This position involves working in an office atmosphere throughout the year.   The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • Customer contact may result in stressful situations.
  • Extensive email, text and phone communication.
  • Handle extended hours during peak season / as business deems necessary.
  • Varied work schedule split coverage during peak demands. Generally, office hours during season 530-530 M-F, possible Saturdays (7-noon), off season 7:30-3:30 M-F. 

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