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Marine Dispatcher

Department: 200 - Op Admin
Location: Mokena, IL

Ozinga is seeking a dynamic, conscientious Marine Dispatcher that will interact with customers, vendors and company operations with a professional and service driven orientation. This position will process all orders, determine vendor/haulers selection, and maintain relationships with suppliers, all while maintaining necessary information in the proper system for the billing and payment process. The Dispatcher will work directly with customers and vendors/suppliers to ensure highest levels of service, satisfaction and profitability. Our goal is to provide exemplary customer service while maintaining the values and culture of Ozinga.

A normal work day may include the following (other duties may be assigned):

  • Process customer, and vendor inquiries and orders using dispatch system.
  • Solicit and schedule orders in a timely and efficient manner.
  • Manage terminal inventories with customers to produce efficient barge usage.
  • Schedule boats in a manner that maximizes efficiency and profitability.
  • Schedule terminal unloading and loading with customers and vendors.
  • Manage customer and vendor relationships.

You may enjoy this position if you have:

  • Managed terminal inventories with customers to produce efficient barge usage
  • Scheduled boats, terminal loading and unloading to maximize efficiency and profitability

Requirements to succeed:

  • 3-5 years of Logistics experience, preferably in the Barge Industry
  • Ability to effectively communicate with a diverse group
  • Ability to problem solve and pull together resources on demand
  • Ability to work a flexible schedule to include evenings and weekends
  • Familiarity with the aggregate business, transload scheduling system, & just-in-time inventories helpful

Physical Requirements:

This position involves working in an office atmosphere throughout the year. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • Customer contact may result in stressful situations.
  • Extensive email, text and phone communication.
  • Handle extended hours during peak season as business deems necessary.

Varied work schedule split coverage during peak demands. Boats operate 24/7 and will require night and weekend phone coverage as needed. Nights and weekends will be split with other dispatchers.

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