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Materials & Logistics Dispatcher

Department: Ozinga Materials & Logistics
Location: Portage, IN

Summary: A Materials & Logistics Dispatcher will interact with customers, vendors and company operations with a professional and service orientation.   Our dispatch team processes all orders, determines vendor/haulers selection and maintains relationships with suppliers while maintaining necessary information in the proper system for the billing and payment process. This position will work directly with haulers, customers and vendors/suppliers to ensure highest level of service, satisfaction and profitability.

Essential Duties and Responsibilities include the following (other duties may be assigned):  

  •  Process customer, driver and hauler inquiries and orders using dispatch system.  
  •  Determine best delivery methods and negotiate rates directly with vendors and customers.
  •  Solicit and schedule orders in a timely and efficient manner.  
  •  Schedule trucks to maximize efficiency and profitability.  
  •  Manage hauler relationships, paperwork collection and order processing.       
  •  Work with customers to adjust truck demand to meet proper delivery rate.  
  •  Determine call-outs for the next day.

Job Requirements: 

1. Extensive knowledge of the South Chicagoland & NW Indiana/MI area.  

2. Good computer skills and general knowledge of sales and dispatch software.  

3. Communicate effectively with a wide variety of customers and be an effective problem solver.  

4. Remain calm in high pressure situations.  

5. Ability to make quick decisions that meet established goals when under pressure.  

6. Read and understand maps.  

7. Read, write and speak English. Spanish and Polish a plus.


Physical Demands: 

This position involves working in an office atmosphere throughout the year.   The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job.  

  •  Customer contact may result in stressful situations.  
  •  Extensive email, text and phone communication.  
  •  Handle extended hours during peak season / as business deems necessary.

Varied work schedule split coverage during peak demands. Generally, office hours during season 5:30-5:30 M-F, possible Saturdays (7-noon), off season 7:30-3:30 M-F. 

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